Can't add license key

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Types plugin

This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 4 years, 10 months ago.

Assisted by: Luo Yang.

Author

Posts

February 17, 2020 at 3:59 am #1512321

laurencea

I'm trying to add the license to WordPress but the wheel just keeps spinning. it's been connected for a couple of years now so I'm not sure why it got disconnected. But I can't reconnect to update the plugins via dashboard.

February 17, 2020 at 6:16 am #1512453

Luo Yang

Hi,

The Toolset Installer feature is embedded in Toolset Types plugin, but you are using old version of Types plugin, it might conducts unexpected result, please try these:
1) Upgrade Toolset Types plugin to the latest version manually, you can download it here:
https://toolset.com/account/downloads/

2) Follow our document to setup the Toolset site key and test again:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

March 9, 2020 at 8:37 pm #1544935

laurencea

HI,
I've updated Types, manually. I deleted the old site key from toolset account. Create new key and pasted into the registration page. But I get this error:
Invalid site key for the current site.
Please note that the site key is case sensitive

I tried adding the constant but it change anything.

March 10, 2020 at 2:28 am #1545157

Luo Yang

I have reopened this ticket again.

And the problem you mentioned above is abnormal, please check check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

If you need more assistance for it, please provide a test site with the same problem, fill below private message box with login details and FTP access.