Cannot show the correct author list

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Types plugin, Views plugin

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 2 years, 3 months ago.

Assisted by: Waqar.

Author

Posts

January 9, 2022 at 1:47 pm #2262125

kelvinL-2

Dear Sir/Madam,

I have a page which author is the administrator, when I edit it and I can't find the author from the list. I find the same issue if I log into the Incognito window

January 10, 2022 at 11:55 am #2262675

Waqar

Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

While, I can see the missing user from the author dropdown list on your website, I couldn't reproduce this on my test website.

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty-One.

If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.

3. In case the issue still persists, I'll need your permission to download a clone/snapshot of the website, to investigate this on a test server.

Note: Your next reply will be private and it is recommended to make a complete backup copy, before sharing the access details.

regards,
Waqar

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