[Resolved] Cannot respond to support tickets

[Author]

Posts

[MaureenR3428]

I am trying to: respond to a support ticket from a support person. The issue/ticket is not closed.

Link to a page where the issue can be seen: https://toolset.com/forums/topic/form-type-and-post-type-do-not-match-2/

I expected to see: a field where I can reply to Minesh, the support person I am working with

Instead, I got: a page with no place to type my reply. Is this normal?

[Beda]

I do see the area to type the reply if I scroll all the way down on the Ticket

Could you share some screenshots of what you see instead?

Please also check if, after these steps, the issue you described does persist for you:
- log out of Toolset Account
- Clean your Browsers Cache (hidden link, hidden link)
- log in again to Toolset Account and try again

Please let me know if that helps, otherwise, I will need to know the precise steps you take, and what you see instead, so I can forward this to the Systeam (System's Team)

Thank you for your cooperation!

[MaureenR3428]

Well, I am very embarrassed. I thought the blue and red buttons were part of a survey -- yes the support worked, or no it didn't help. =8-(

This ticket is closed. Thanks for getting back to me.

[MaureenR3428]

My issue is resolved now. Thank you!