Cannot respond to support tickets

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Tagged: How to build a site with Toolset

This topic contains 3 replies, has 2 voices.

Last updated by MaureenR3428 6 years, 1 month ago.

Author

Posts

September 21, 2018 at 1:53 pm #1112989

MaureenR3428

I am trying to: respond to a support ticket from a support person. The issue/ticket is not closed.

Link to a page where the issue can be seen: https://toolset.com/forums/topic/form-type-and-post-type-do-not-match-2/

I expected to see: a field where I can reply to Minesh, the support person I am working with

Instead, I got: a page with no place to type my reply. Is this normal?

September 22, 2018 at 6:13 am #1113451

Beda

Bildschirmfoto 2018-09-22 um 14.10.12.png

I do see the area to type the reply if I scroll all the way down on the Ticket

Could you share some screenshots of what you see instead?

Please also check if, after these steps, the issue you described does persist for you:
- log out of Toolset Account
- Clean your Browsers Cache (hidden link, hidden link)
- log in again to Toolset Account and try again

Please let me know if that helps, otherwise, I will need to know the precise steps you take, and what you see instead, so I can forward this to the Systeam (System's Team)

Thank you for your cooperation!

September 22, 2018 at 11:43 pm #1113668

MaureenR3428

Well, I am very embarrassed. I thought the blue and red buttons were part of a survey -- yes the support worked, or no it didn't help. =8-(

This ticket is closed. Thanks for getting back to me.

September 22, 2018 at 11:43 pm #1113669

MaureenR3428

My issue is resolved now. Thank you!