[Resolved] Cannot register Toolset anymore

[Author]

Posts

[Puntorosso]

Hi,

since one of the last Toolset updates the registration of a site in a subfolder seems to be broken.
Before it was correctly registered, but now I get an error.

Wordpress is installed in the folder

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but the site link is

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When I use the automatic registration, Toolset use the site link (without subfolder) to create the code, but it doesn't work:

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If I insert manually the site with the subfolder, the registration code works, but I cannot update any plugin and I get a"Your subscription appears to no longer be valid." error

[Luo Yang]

Hello,

You are using old version of Toolset Types plugin 3.2.4.

The Toolset Installer feature is embedded in Types plugin, there might be some unexpected issues in old version, please try to upgrade Toolset Types plugin manually, for example:
Delete Toolset Types plugin plugin, then install the latest version of Types plugin, you can download it here:
https://toolset.com/account/downloads/

Then follow our document to setup your site key again:
https://toolset.com/faq/how-to-install-and-register-toolset/

[Puntorosso]

Hi,

Plugins updated but same problem

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Thanks

Best

[Luo Yang]

I have tried these:
1) Create a site key here using URL hidden link
https://toolset.com/account/sites/

2) Login into your website
Dashboard-> Plugins-> Add new-> Commercial
register my site key, it works fine, see screenshot:

Please regenerate the site key use the URL I mentioned above, and test again. see the document I mentioned above:

[Puntorosso]

Hi, I know that but

1) this is not the normal behaviour, as Toolset has worked with the automatic generated codes for years.

2) even if I use your workaround you cannot update/install anything else afterward. See screencast

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Something has gone wrong with the last updates.
Also in WPML, same problem with the registration.
This bug seems to happen only with different domain/languages in a subfolder.

Thanks

Best

[Luo Yang]

I have checked again in your website, all Toolset plugins are updated, see screenshot toolset-plugins.JPG, is this problem resolved? Please let me know if you need more assistance for it.

[Puntorosso]

Hi, as I wrote on my previous email, try to install another Toolset plugin from there and you will see that you get an error

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[Luo Yang]

Sorry for the misunderstandings, I can see the problem in your website.

It is abnormal, I have tried these in your website:
1) Unregister Toolset site key, create a new site key in my own Toolset account using URL hidden link, test it in your website, same problem

2) Enable PHP debug mode:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

But it does not work in your website, it does not output file error.txt in your website.

Please check these:
1) In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2019, deactivate all Custom code snippets, and test again

2) Check if there is any PHP errors in your website, you might ask help from your server provider to get the PHP debug logs.

3) If the problem still persists, please provide database dump file(ZIP file) of your website, also point out the problem page URL and view URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

[Luo Yang]

I have tried your database dump file in a fresh wordpress installation(Deactivate all other plugins + switch to theme 2019), it works fine, I can install the Toolset Layouts plugin within "Commercial" tab without problem, see screenshot: installer.JPG

So it should be a compatibility/server problem of your website.

Then I have tried your website credentials again, it is not valid, I see below error when login into dashboard:
Sorry, you are not allowed to access this page.

See screenshot dashboard.JPG

Did you get any PHP debug logs from your webserver?
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

If you need more assistance for it, please make sure the credentials are valid administrator account:
https://toolset.com/forums/topic/cannot-register-toolset-anymore/#post-1220912

Also backup your website, I can try to locate the problem of your website.

[Puntorosso]

May you open a private ticket again for the credentials? Thanks

[Minesh]

Luo has a day off today. He will get in touch with you as soon as he will get back to work on Monday.

I have set the next reply to private which means only you and I have access to it.

[Luo Yang]

Thanks for the details, I can login into your website.

I have tried it in your website again, it seems to be work fine now, I can install the Toolset Forms plugin without any problem, here is the detail steps:
Dashboard-> Plugins-> Add new-> Commercial
Enable "Toolset Forms", click "Download" button, it works fine, see screenshot install-form.JPG

Please test again, check if it is fixed or not. thanks

[Puntorosso]

Hi, sadly it still doesn't work.
You were able to download just because I had uploaded the plugins manually.
Now that there is a new View version (2.8), try to update and you'll see the same error.

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Thanks

Best