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[Resolved] Cannot edit content template created with WPBakery

This thread is resolved. Here is a description of the problem and solution.

Problem:

Cannot edit content template created with WPBakery after updated to the latest Toolset plugins

Solution:

It is a browser cache problem, you can clear your browser cache and test again.

Relevant Documentation:

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 0.69 hours from now. Thank you for your understanding.

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This topic contains 3 replies, has 2 voices.

Last updated by matthewW-12 3 years, 1 month ago.

Assisted by: Luo Yang.

Author
Posts
#2202045
content template.png

I am trying to:
Edit a content template made with WPBakery
Link to a page where the issue can be seen:

I expected to see:
WPBakery editing screen
Instead, I got:
See image.
I have just updated to the latest Toolset plugins. I am also having the same problem on a local copy of the site with few other plugins running.
Actually I've just tried it in Chrome instead of Firefox Developer Edition, and it's working, so it seems to be browser-related.

#2202339

Hello,

The problem you mentioned above is abnormal, please check these:
1) check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

2) In case it is a compatibility problem, please deactivate all other plugins, and switch to WordPress default theme 2021, and test again

3) If the problem still persists, please provide a copy of your website, you can put the package files in your own google drive disk, share the link only, also point out the problem page URL and content template URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

#2203049

I managed to fix it by clearing the cache in Firefox Developer Edition. I've had problems with it before - I don't know why they don't let you disable the cache altogether, seeing as it's a browser intended for development. Anyway, thanks.

#2203051

My issue is resolved now. Thank you!