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[Resolved] Cannot edit content in Layout Editor

This support ticket is created 3 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 2 replies, has 2 voices.

Last updated by chrisH-10 3 years, 3 months ago.

Assisted by: Waqar.


I am trying to:
Edit the text content of a Visual Editor with text.

Link to a page where the issue can be seen:
hidden link
hidden link

I expected to see:
The editor.

Instead, I got:
A grey overlay that then blocks the screen and requires a reload. In the console I get the following error: "Uncaught TypeError: Cannot read property 'createDocumentFragment' of null"

The credentials in the form are for the the staging server. It's backed up and you can have your way with it. The auth for the BASIC authentication on the front end is:
User: centerforcg
Password: itscomplicated



Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)


Thank you for contacting us and I'd be happy to assist.

I tried to edit the visual editor cell in the layout and it opened up for editing correctly.
( screen capture: hidden link )

Are you experiencing this only on any particular device or browser?



Maybe there was something cached after the plugin updates. My issue is resolved now. Thank you!

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.