Cannot edit content in Layout Editor

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: Backend editing, Layouts plugin

This topic contains 2 replies, has 2 voices.

Last updated by chrisH-10 3 years, 10 months ago.

Assisted by: Waqar.

Author

Posts

February 1, 2021 at 9:12 pm #1928771

chrisH-10

I am trying to:
Edit the text content of a Visual Editor with text.

Link to a page where the issue can be seen:
hidden link
hidden link

I expected to see:
The editor.

Instead, I got:
A grey overlay that then blocks the screen and requires a reload. In the console I get the following error: "Uncaught TypeError: Cannot read property 'createDocumentFragment' of null"

The credentials in the form are for the the staging server. It's backed up and you can have your way with it. The auth for the BASIC authentication on the front end is:
User: centerforcg
Password: itscomplicated

February 2, 2021 at 6:10 am #1929081

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

I tried to edit the visual editor cell in the layout and it opened up for editing correctly.
( screen capture: hidden link )

Are you experiencing this only on any particular device or browser?

regards,
Waqar

February 2, 2021 at 1:01 pm #1929549

chrisH-10

Maybe there was something cached after the plugin updates. My issue is resolved now. Thank you!