[Resolved] Cannot download plugins AND Updater does not work

[Author]

Posts

[chrisH-10]

I am trying to:
Update plugins.
(1) The WP based updated fails with the message "Download failed. (Forbidden)". EDIT: Like the below this is intermittent and eventually succeeds after retrying many times.
(2) Trying to install the plugin manually from https://toolset.com/account/downloads/ intermittently fails (see below). Retrying enough I eventually get the download so I am set but you do appear to have an issue. Since you're using Cloudfront my access point is Boston, MA, USA.

Link to a page where the issue can be seen:
https://toolset.com/account/downloads/

I expected to see:
Download of ZIP containing plugin.

Instead, I got:
URL: hidden link
Response:

<Error>
<Code>InvalidKey</Code>
<Message>Unknown Key</Message>
</Error>

Related Ticket:
https://toolset.com/forums/topic/download-failed-forbidden-2/

[Mateus Getulio]

Hi there,

Thanks for your report. This is a known issue that is already being addressed with our systems team.

I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.

I will get back to you as soon as I get an answer from them.

Best regards,
Mateus

[Mateus Getulio]

Hey there,

Thanks for your patience.

It seems that it was just a momentary instability issue, could you please try to download the plugins again?

Looking forward to your reply. Thank you!

[chrisH-10]

Download worked on the first try this morning.