This thread is resolved. Here is a description of the problem and solution.
Problem:
The issue here is that the user is unable to add the address field type from his computer.
Solution:
In this case it turned out to be the user's browser and his antivirus. SO if you are experiencing this issue please ensure that your antivirus for your browser is disabled and try again.
Alternatively you can try a different browser.
This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.
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I am trying to add an Address field to one of my field groups and the button does not do anything when I click on it. I can click on any other type (single line, number, URL, etc.) but when clicking on Address simply nothing happens.
I have configured the 3 Google Maps API's and confirmed it is linked in the Toolset Maps settings. Now I'm running out of ideas on why it might not be working. Is there some configuration step I'm possibly missing?
I see that you were able to add it. Thanks. The only problem is that I still cannot do it myself. I wish I could show you. Do you use TeamViewer or anything like that? Literally when I click the button nothing happens.
I just tested it on a different browser (Internet Explorer - was previously using Chrome) and the issue is still occurring. It must be something on my computer and not specific to the browser. Do you have any suggestions of things I could check?
Sorry for not responding sooner. I didn't have access to another PC and then it sort of slipped my mind. I was just able to test it on another machine and confirmed it does in fact work. However, it still doesn't work on my computer regardless of which browser I use. Since there is clearly something up with my computer, I'm not going to worry about it. If you have any ideas, I'm open to suggestion. Otherwise, we can close the ticket and I'll just use another computer when adding address field. Thanks for the help.
Thanks. Check it out! I think we've found the problem. Not exactly sure how to get rid of it yet, but it looks like there is some sort of antivirus thing installed on the computer that's causing it to not work. See screen shot from the console.
