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[Resolved] Can not add a publication field

This support ticket is created 5 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Europe/London (GMT+00:00)

This topic contains 27 replies, has 2 voices.

Last updated by Nigel 5 years, 1 month ago.

Assisted by: Nigel.

Author
Posts
#1332149

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Sure, I've set up another private reply.

#1340737

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I didn't hear from you, but I wanted to let you know that we released the update to Views that fixes the jQuery error, you might want to try updating to see if it helps, otherwise let me know the current status.

#1340865

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

It seems you have some kind of log-in protection because I cannot visit /wp-admin/ or /wp-login.php.

How should I log in?

#1341301

With ndd.com/connexion

#1341797

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I logged in to your site and can see the errors on any Toolset-related page, meaning that it is not even possible to change settings on the Toolset settings page.

This is part of a network but I don't have superadmin rights.

Could I get those? I want to manually re-install all of the Toolset plugins.

#1345191

Hello,

With the identifier Chris you are super admin.

I identified the problem and it comes from the toolset form plugin. When I disable it it works again otherwise it does not work even with the update of the latest version.

Thanks

#1346029

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

You have a custom admin interface and I cannot see where I can go to the network settings to add/remove sitewide plugins.

I want to delete the Toolset plugins (starting with Forms) and re-install them manually, but I cannot see where to do it with your set up.

#1352557

Hello,

You can manage the plugins with the sportsweek login access that I gave you before. It's a multisite wordpress.

Thanks

#1353689

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I tried to take a copy of your site (or network) but Duplicator Pro fails because of admin-ajax.php restrictions, so I'm awaiting directions from my second tier colleagues about how to proceed, and I'll let you know when I have some progress to report.

#1353711

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

As it's not possible to take a copy of your site with Duplicator, could I get a dump of your database please, and my colleague will use that to re-construct your set-up locally for testing.

You can paste a link to the file on dropbox or similar here, it will only be visible to you and to us.

#1357081

This link : hidden link

Thanks

#1357127

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Thanks, I've shared that with my colleague.

When I have some feedback I'll share it with you.

#1358105

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

My colleague is trying to log in to the sub-site to examine the problem but cannot.

Neither can I with the superadmin credentials you provided before. I recall there was a problem with the sucuri security plugin, which I temporarily disabled to be able to gain access to confirm the problem. My colleague is not comfortable doing that.

I have working credentials to be able to log in to the network at club.sportsweek.fr.

Can you provide credentials (or instructions) for accessing the sub-site soccer-player.fr?

I'll set up another private reply.