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[Resolved] Blocks 1.1. breaks my site when using woocommerce views 2.8

This support ticket is created 4 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 5 replies, has 2 voices.

Last updated by Shane 4 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#1494367
FireShot Capture 241 - Recovery Mode — Plugins ‹ Toolset Beta Testseite — WordPress_ - ts-beta.aufdenpunkt.digital.jpg
FireShot Capture 242 - WordPress › Error - ts-beta.aufdenpunkt.digital.jpg

I´ve just downloaded Blocks 1.1. and activate it. After that the site breaks and i get the message (screenshot).
After logging in in recovery mode i see this message for the Blocks Plugin (screenshot)
After deactivate the woocommerce views plugin everything seems to be fine and i am able to leave the recovery mode.

Please check this. Thanks.

#1494559

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kai,

Thank you for getting in touch.

Based on the error I would suggest that you reinstall the plugin by performing a manual update.

To perform a manual update please download the plugin files below and then upload it to your website.
https://toolset.com/account/downloads/

You must first delete the old blocks plugin and then install this one.

Thanks,
Shane

#1494781

Hi,

i´ve already tried this before i´ve wrote the ticket. Error is still there.

#1495205

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kai,

I logged into the site and saw that the toolset blocks plugin has been activated successfully.

I've tried to deactivate it and reactivate it and no issues were found.

Could you let me know if the issue still occurs on your end ?

Thanks,
Shane

#1495821

Hi Shane,

that´s because i deactivated woocommerce views. Like i said i think it´s the combination of the two plugins "Blocks 1.1." and "WooCommerce Views" which cause the error. If you activate again it´ll break the site. Could you please check again. Thanks.

Kai

#1496339

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi kai,

Thank you for the clarity.

This was actually a known issue and our development team has released a patch for this.

You can download the update from the link below.
https://toolset.com/download/toolset-blocks/

Thanks,
Shane

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.