Hello. Thank you for contacting the Toolset support.
As I do not able to see the problem could you please setup a test site where I can debug your issue further and also share information what exactly the problems you are facing? Few screenshots will be helpful to understand your issue.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
I think I see you have a separate ticket for that issue and we will handle there as we are covering only one issue per ticket as per our support policy.
I have set the next reply to private which means only you and I have access to it.
Also,
1)
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
