[Resolved] After recent update of plugin, some featured images aren't displaying

[Author]

Posts

[itaiP]

I am trying to:

Understand why suddenly the dynamic images displaying the Featured Image of posts aren't showing up.

(Actually there are a few things that have gone wrong since the update)

Link to a page where the issue can be seen:

hidden link

I expected to see:

The view of blog posts (after the poster at the top) to show featured image as well as post details (which are still showing ok)

Instead, I got:

View of posts without featured image

[Shane]

Hi Itai,

Thank you for getting in touch.

I took a look at this for you. Not sure why you made a content template for the view block when you can just add the view block when you can just design the output right there.

Could you try remaking this view without having the content template block and have the items being displayed directly with the view?

Thanks,
Shane

[itaiP]

Hi Shane,

Thanks for responding. It's because I'm calling up intermediate posts in the first view and embedding within it another view through a content template. That's the only way I could bring up the right fields )as you can't embed views directly into one another.

Itai

[itaiP]

Still haven't found a fix. It seems to be a problem with Featured Image in posts not being called up in views.

[Luo Yang]

Hello,

Here are what I found in your database dump file.

Please try these:
Edit content template "01 Home v2", find and remove view block "Home v2 Commentaries", then test again, check if the featured image problem is fixed in your website.

If it is fixed in your website too, this should be a bug, I will try to duplicate the problem in a fresh WP installation, and escalate it.

[itaiP]

Hi Luo,

Thanks. I've done so and it has partially solved the issue. Content type Article are showing the featured image, also Talks images have shown up too. However, Blog Posts still don't render the featured image (this is site-wide).

?

[itaiP]

Hi Lou,

I'm still stuck with this. We were supposed to launch the new format of the website a couple of days ago and this bug came out of nowhere from an update. What's the quickest way to resolve this?

[Luo Yang]

It is a known issue, see our erratum:
https://toolset.com/errata/shortcodes-in-conditionally-displayed-content-may-not-be-executed-on-the-front-end/

Please try this:
Edit your wordpress file wp-config.php. add a line just before:
/* That's all, stop editing! Happy publishing. */

ini_set('pcre.jit', false);

More help:
hidden link

[itaiP]

Hi Luo,

I've done so. It hasn't fixed the issue.
I can give you ftp access if it helps?

[Luo Yang]

OK, private message box enabled, please provide the FTP access. thanks

[itaiP]

Hi Luo,

Were you able to use the ftp? Any luck?

[itaiP]

Hi Luo,

If you're not able to solve this could you please assign another person? Right now I'm just left hanging with no solution. Thanks

[Luo Yang]

Hi itaiP,

First, the FTP access you provided above is not valid, I get these error:

Host unreachable
Status: Connection attempt failed with "ECONNABORTED - Connection aborted".

Second, the problem URL you mentioned above is not valid:
hidden link

It redirect me to another URL:
hidden link

Third, the credentials you provided above, is not valid any more, I get these error message:
Error: The email address isn't correct.

Please check them, and it works fine in my localhost with a fresh WP installation + the latest version of Toolset plugins + your database dump file.

[itaiP]

This wasn't solved. I ended up rolling back to a backup from the server to before the update. I know when this change happened so if you want to check things for your own quality control, I may be able to provide you with the code for those two backups to check the differences. It's not a long term solution but for now I won't be updating toolset plugins again.