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[Resolved] After I repace image (featured image for ex), new image doesn’t show up

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user has a view that lists their items with their images, however when the user changed the image. The new image isn't being reflected on the view.

Solution:

In this user's case they were changing the wrong image. The view was loading the image from a custom field, however they were changing the featured image which is what was causing the issue.

This support ticket is created 5 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by cassianS 5 years, 11 months ago.

Assisted by: Shane.

Author
Posts
#1163073
Screenshot_1.jpg

I am trying to:
- replace image to a new one (featured image). I see a new image on the Edit page (wp-admin -> check the screenshot in the attachment) but when I view a page I see a link to the old image and I don't see a new one.
- Browser cache cleared multiple times. Server cache cleared (I have Super Cacher plugin) etc.

Link to a page where the issue can be seen:
- hidden link
I expected to see:
- new image.
Instead, I got:

#1163092

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cassians,

Thank you for contacting our support forum.

Would you mind allowing me to have admin access to the site and a link to the view where this is happening so I can take a look ?

The private fields have been enabled for your next response.

Thanks,
Shane

#1163141

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screenshot 2018-12-10 at 4.09.14 PM.png

Hi Cassian,

I see the issue.

The problem is that the view isn't using the featured image but rather the image that is stored in the Product Image custom field.

See Screenshot

So if you change the image here then it should update.

Thanks,
Shane

#1163156

My issue is resolved now. Thank you!