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[Closed] Access Plugin encounters Fatal Error

This support ticket is created 2 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by Minesh 2 years, 3 months ago.

Assisted by: Minesh.

Author
Posts
#2271277
Screenshot 2022-01-20 at 15.34.49.png

Had access plugin installed and worked 100%. Now i have a issue with it not activating and showing a fatal error. See screenshot.

#2271925

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please activate the error log from your wp-config.php file and share what error you see on your error logs file

More info:
- https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

In addition to that, I would like to have debug information that will help us to debug and investigate your issue:
- https://toolset.com/faq/provide-debug-information-faster-support/

#2271957
Screenshot-2022-01-21-at-09.09.25.jpg

tried getting the debug information but got the attached error.

#2271971

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share details how can I see the issue as well as share admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2277339

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share duplicator copy of your site.
=> https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.

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