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[Closed] Access Plugin Brakes Website

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by Minesh 2 years ago.

Assisted by: Minesh.

Author
Posts
#2324789
2022-03-23 11_38_08-503 Service Unavailable - Brave.png

When I activate the Access Plugin, it breaks the website

hidden link

Will need to provide login details. Please make reply private.

#2324855

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

If you are loggedin as non-admin user then there is a known issue for which we publish the following errata page:
- https://toolset.com/errata/fatal-access-error-when-non-admins-log-in/

Is this applicable in your case?

#2324913

No, I am logged in as admin and still have the issue

#2324921

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

In order to minimize the cause of the issue:

*** Please make a FULL BACKUP of your database and website.***
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?

- Do you see any difference? If no:
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

Please share details where I can see the issue and problem URL.

#2325903

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

On plugins page: hidden link

I can see the Toolset plugin is already active.

How can I see the error:
- Do I need to deactivate and then re-activate the Toolset access plugin?

The topic ‘[Closed] Access Plugin Brakes Website’ is closed to new replies.