[Closed] Access Plugin Brakes Website

[Author]

Posts

[fleurP]

When I activate the Access Plugin, it breaks the website

hidden link

Will need to provide login details. Please make reply private.

[Minesh]

Hello. Thank you for contacting the Toolset support.

If you are loggedin as non-admin user then there is a known issue for which we publish the following errata page:
- https://toolset.com/errata/fatal-access-error-when-non-admins-log-in/

Is this applicable in your case?

[fleurP]

No, I am logged in as admin and still have the issue

[Minesh]

In order to minimize the cause of the issue:

*** Please make a FULL BACKUP of your database and website.***
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?

- Do you see any difference? If no:
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

Please share details where I can see the issue and problem URL.

[Minesh]

On plugins page: hidden link

I can see the Toolset plugin is already active.

How can I see the error:
- Do I need to deactivate and then re-activate the Toolset access plugin?