[Resolved] Access not showing expandable content and not saving data

[Author]

Posts

[Guilherme Sampaio]

I am trying to: edit permissions as an administrator in my site.

I expected to see: the default boxes that i can expand to set permissions.

Instead, I got: just the texts :

"CRED Frontend Access
Post Forms Front-end Access Group" (besides i have 5 forms)

and

"Posts
(Not managed by Access)"

Not allowing me to click, expand and set the rules.

Another thing is that when i click in a permission, it gives an error on the console:

Uncaught TypeError: wpcfAccess.AutoThick is not a function
at HTMLInputElement.onclick (admin.php?page=types_access&tab=post-type:697)
onclick @ admin.php?page=types_access&tab=post-type:697

I have downgraded types and access, but still gives me the same problem.

Please, help me!

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - I review the debug information you shared with us and I found that you are using the outdated Toolset Access plugin. The current version of Toolset Access plugin is 2.4.2.

*** Please make a FULL BACKUP of your database and website.***
Could you please try to update ALL Toolset plugins to it's latest official release version and try to resolve your issue. You can download latest Toolset plugins from:
=> https://toolset.com/account/downloads/

[Guilherme Sampaio]

Hi Minesh,

I have downgraded to test, but i have already updated again and the problem is still the same.

[Minesh]

Well - as I understand you have created few CRED post forms and those are not available for setting up permissions - correct? if yes:

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

[Minesh]

I just checked with minimum installation on my test install and its working fine on my local test site.

I checked on your install and I found that you are using a number of third party plugins that might be the cause. To minimize the cause of the issue:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

[Guilherme Sampaio]

Hi Minesh,

I found that the conflict is with the visual composer plugin. But my site is fully based on this plugin and on toolset :/

I am using latest version of WP Composer 5.2.1 reverted to the 5.1.1 but access is still broken. :/

[Minesh]

Well - I just downloaded and installed and activated the Visual Composer plugin and I can see still access settings page is working fine.

Then I installed the duplicator package you shared with me and followed the debug steps and I found its not any plugin but the theme you are using causing the issue. If you check with default theme 2017 the access settings page works fine even Visual Composer plugin is active.

Could you please try to check and confirm that access settings page works just fine with the default theme hence there is no compatibility issue with the plugin.

[Guilherme Sampaio]

Yes, Minesh, it is something with the theme. I can't find anything in the debug logs that could give a clue of what is happening. Changing the theme now isn't an option too. I use a child theme with many functionalities from Kleo.

What do we do?

[Minesh]

Well - you should try to remove some code/function step by step from your theme's functions.php file and try to locate what code is causing the issue.