[Resolved] A major inconsistency – Please help!

[Author]

Posts

[Zeb H.]

I am trying to:
Create a directory.

Link to a page where the issue can be seen:
hidden link

I expected to see:
hidden link

Instead, I got:
The WYSIWYG editor is not saving properly, first of all. I've entered several business's, then only on the last one I created, for some reason if I use the 'visual' editor and hit SAVE, everything gets ERASED 🙁

Also, as you can see from the two links I've included, the template is not working properly on my last saved entry. I'm not sure what has changed or why this is broken. Please help,
-Zeb

[Shane]

Hi Zeb,

Thank you for getting in touch.

We are actually aware of this issue with the WYSIWYG editor. Unfortunately we do not have a permanent fix for this, however the editor can still be used in the text tab.

Also a customer had shared that they had some success using the visual tab using this plugin below.
https://wordpress.org/plugins/enable-jquery-migrate-helper

Using the plugin above they enable legacy mode for jQuery.

For further information on this issue you can have a look at our erratas page below.
https://toolset.com/errata/visual-tab-of-wysiwyg-fields-may-not-initialize-correctly-appear-not-to-save-data/

Any updates on fixes will be posted at the link above.

Thanks,
Shane