5 mile radius of Manchester, UK is showing results all over UK

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Custom search, Toolset Maps, Views plugin

This topic contains 4 replies, has 2 voices.

Last updated by Luo Yang 4 years, 5 months ago.

Assisted by: Luo Yang.

Author

Posts

June 29, 2020 at 3:03 pm #1680653

scottS-23

screenshot-mail.google.com-2020.06.29-20-07-19.png

I am trying to: Search using query "Manchester, UK"

Link to a page where the issue can be seen: hidden link

I expected to see: results only from Manchester, UK

Instead, I got: results from all over UK

June 30, 2020 at 8:18 am #1681755

Luo Yang

Hello,

I can login your website, will update here if find anything.

June 30, 2020 at 8:49 am #1681847

Luo Yang

I can see the problem in your website, there are three results are more than 100 mi from "Manchester, UK".

Please try these:
1) Backup your website database
2) Dashboard-> Toolset-> Settings-> Maps, in section "Cached data", click button "Load stored data", find and remove those specific address items, then test again.
More help:
https://toolset.com/course-lesson/data-caching-for-maps-addresses/

if the problem still persists, please provide a database dump file of your website in below private message box, I need to test and debug it in my localhost. thanks

June 30, 2020 at 1:09 pm #1682317

scottS-23

Hi,

Thanks for responding. When I change radius to 15 miles, map is showing all results correctly. Similar is the case with range less than 4.

July 1, 2020 at 8:03 am #1683465

Luo Yang

Thanks for the details, the problem is abnormal, please provide the database dump file of your website in below private message box, you can put the package files in your own google drive disk, share the link only. I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

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