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[Closed] 5 mile radius of Manchester, UK is showing results all over UK

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This topic contains 4 replies, has 2 voices.

Last updated by Luo Yang 1 year, 3 months ago.

Assigned support staff: Luo Yang.

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#1680653
screenshot-mail.google.com-2020.06.29-20-07-19.png

I am trying to: Search using query "Manchester, UK"

Link to a page where the issue can be seen: hidden link

I expected to see: results only from Manchester, UK

Instead, I got: results from all over UK

#1681755

Luo Yang
Supporter

Languages: English (English ) Chinese (Simplified) (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)

Hello,

I can login your website, will update here if find anything.

#1681847

Luo Yang
Supporter

Languages: English (English ) Chinese (Simplified) (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)

I can see the problem in your website, there are three results are more than 100 mi from "Manchester, UK".

Please try these:
1) Backup your website database
2) Dashboard-> Toolset-> Settings-> Maps, in section "Cached data", click button "Load stored data", find and remove those specific address items, then test again.
More help:
https://toolset.com/course-lesson/data-caching-for-maps-addresses/

if the problem still persists, please provide a database dump file of your website in below private message box, I need to test and debug it in my localhost. thanks

#1682317

Hi,

Thanks for responding. When I change radius to 15 miles, map is showing all results correctly. Similar is the case with range less than 4.

#1683465

Luo Yang
Supporter

Languages: English (English ) Chinese (Simplified) (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)

Thanks for the details, the problem is abnormal, please provide the database dump file of your website in below private message box, you can put the package files in your own google drive disk, share the link only. I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

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