Profile: hollyR-3

Problem:

The customer was unable to save their content template and encountered JavaScript errors when updating the Kadence Pro plugin, which prevented access to the content templates. The customer reported issues that seemed to stem from changes in WordPress 6.6, affecting Toolset dynamic sources.

Solution:

We escalated the issue to our second-tier support, who identified that the problem was due to changes in WordPress 6.6 affecting Toolset dynamic sources and resulting in JavaScript errors. We applied a workaround on the customer’s development site, which involved several steps:

- Deactivated Toolset Blocks.
- Registered a temporary custom post type for viewing templates.
- Made a minor edit to the affected template titles to enable the Update button.
- Saved the templates and then unregistered the custom post type.
- Reactivated Toolset Blocks and attempted to edit the repaired templates.

After applying these steps, the customer was able to access and edit the content templates successfully. A video was provided to demonstrate the process.

The customer confirmed that the workaround worked, resolving the issues with saving and accessing their content templates.