Problem: I'm trying to load the WPBakery builder to edit a View template, but the page is blank.
Solution: It looks like the preferences for editing this template should be reset.
- Temporarily deactivate all plugins except Types, Views, and WPBakery Page Builder. If you want to use a Maintenance Mode plugin during this process, that's okay. Temporarily activate the Twenty Nineteen theme.
- Go to WPBakery Page Builder > General Settings and check the "Disable" checkbox to disable Gutenberg Editor.
- Go to Toolset > Content Templates and create a new blank Content Template. Do not assign this template to any post type or anything, leave it unassigned. Try to edit this new template with the WPBakery Page Builder. This process should reset the builder preferences and you should be able to edit templates with WPBakery correctly.
- If the builder works for the new Content Template, try to edit one of your existing templates again using WPBakery.
- Re-check the "disable" checkbox in WPBakery Page Builder > General Settings if you prefer to keep Gutenberg disabled.
We document known issues and their solutions in Toolset errata. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.
Support Policy
Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.
Please make sure to issue only one topic per each support ticket.
