Skip Navigation

[Resolved] Zip file not opening on Module Import

This support ticket is created 5 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 2.04 hours from now. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 17 replies, has 3 voices.

Last updated by Shane 5 years, 11 months ago.

Assisted by: Shane.

Author
Posts
#1132952

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chris,

I was able to see the issue when trying.

Could you update to the latest wordpress version so that we can ensure that this isn't the reason why it's not work?

Thanks,
Shane

#1141294

Good afternoon Shane

I have updated to the latest version of WordPress and the issue of the zip file not opening is still happening.

Apologies for the delay in getting back to you but I have been off ill for the last week or so and am only just catching up with things now.

The previously supplied log in credentials are still valid

Thanks

Chris

#1143292

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Chris,

This is actually a server issue and not much we can do here.

You server seems to be blocking this functionality. What you can do is to check the php logs for your site to see if there are any errors being thrown there that are related to the Toolset Module managers plugin.

Thanks,
Shane

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.