[Resolved] Youtube block does not seem to recognize shorts

[Author]

Posts

[sunilM-2]

Hi I have a bunch short youtube videos thatI want to share dynamically on my product pages with toolset.

But I get the error message in the screenshot. Please advise

[Shane]

Hi Sunil,

Thank you for getting in touch.

Can you let me know what type of custom field you're using to add your video ?

Ideally you should be using the Embedded Media custom field type to add the youtube shorts URL to your site.

Thanks,
Shane

[sunilM-2]

Hi Shane,

Thank you for replying, yes I used the embedded media field type. I attached a screenshot of all the settings for the youtube field

[Shane]

Hello,

I tried the embedded media on my end and it works fine with the short urls.

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

Please where applicable please provide me with a link to an example page where I can see the issue.

I've enabled the private fields for your next response.

Thanks,
Shane

[Shane]

Hi Sunil,

I understand the issue now.

It's the youtube video block that doesn't support the youtube shorts. I will escalate this to our 2nd tier team for them to make contact with our development team to improve this.

As a workaround you can use the single field block to load the video. I've already set this up at the link below.
hidden link
Thanks,
Shane

[sunilM-2]

Thank you Shane! I really appreciate the quick assistance. My issue is solved