[Resolved] Your site cant communicate with api toolset

[Author]

Posts

[ernestQ]

Getting following error

products-connection-test

Your site can't communicate with hidden link. Code 0: cURL error 60: SSL: no alternative certificate subject name matches target hostname 'api.toolset.com'.

subscription-fetching

toolset: Connection error: Unable to get data from service. Detailed error: cURL error 60: SSL: no alternative certificate subject name matches target hostname 'api.toolset.com'

please advise

[Minesh]

Hello. Thank you for contacting the Toolset support.

That is strange. Can you pleae check now and see if you see it working.

[ernestQ]

still getting the error

Request URL Request Arguments Response Component Time
hidden link Your site can't communicate with hidden link. Code 0: cURL error 60: SSL: no alternative certificate subject name matches target hostname 'api.toolset.com'. products-connection-test 2026-21-04 09:04:33
hidden link Your site can't communicate with hidden link. Code 0: cURL error 60: SSL: no alternative certificate subject name matches target hostname 'api.toolset.com'. products-connection-test 2026-21-04 09:04:26

[ernestQ]

Toolset plugin cannot connect to toolset.com

[Minesh]

This is really strange.

Cam you please send me admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[ernestQ]

not sure what changed but the error disappeared.