[Resolved] You are using an expired account of Toolset
This thread is resolved. Here is a description of the problem and solution.
Problem:
The customer reported seeing an error message on their site stating, "You are using an expired account of Toolset," despite having a renewed license. Additionally, the Toolset menu was missing from their WordPress admin dashboard, preventing access to essential features.
Solution:
For the expired account issue, registering it again fixed the issue.
Later, it was discovered that the issue was due to a custom code snippet implemented in the Code Snippets plugin, which hid specific admin menus, including Toolset, unless a certain user was logged in. Disabling the Code Snippets plugin temporarily revealed the hidden Toolset menus. The customer was advised to review and deactivate unnecessary snippets to resolve the issue permanently.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
We apologize for the inconvenience with the false positive warning.
There were instances in the past where this issue was resolved by recreating the license and registering Toolset again. Can you please follow these steps to try to fix the issue?
- Go to https://toolset.com/account/ and remove the old key for your site
- Click on 'Add new site' and add your site again and save the new generated key(when adding it again, please make sure to add it exactly as it is registered within the site's DB, eg: with or without https, with or without WWW)
- Go to Plugins > Add New
- Click on "Commercial"
- Click on "Register Toolset" and try to register Toolset again with the new generated key
After registering it again, please check if warning will be gone.
You'll see the other Toolset plugins available in there as well. Then you need to go to wp-admin > Plugins > Add new > upload and install the plugins you downloaded.
Or if you prefer, you can do the same thing from the commercial page, please go to Plugins > Add New and click on the "Commercial" tab. You'll see the Toolset section with all plugin available for you to download and install directly from there.
Upon installing and enabling them you'll see the menus in the left bar.
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
We actually looked for "custom code" modifications, but that menu option was also hidden.
How did you go about finding the hidden code in the ftp area? Was there a certain area in the folders were hidden code was stored? Did you download and search the code ?
I recently came across a similar case, where some custom code was implemented to hide some menus of the site.
When I replaced the Toolset plugins it didn't help, but I found the Code Snippet plugin in the plugins folder and then I realized it was missing from the menu as well.
I had to access the DB directly, to turn that specific snippet off, but there are a lot others customizing/restricting the wp-admin dashboard access, I guess they were put in as a security measure, but ended up hiding Toolset in the process.
