Skip Navigation

[Resolved] WYSIWYG editor bug. Not saving text.

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Shane 3 years ago.

Assisted by: Shane.

Author
Posts
#2282967

Please watch this three minute video to see the problem in action (English language)
hidden link

#2283049

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Paul,

Thank you for getting in touch.

This has been a known issue for quite some time now. Unfortunately we do not have a solution for this because the problem is related to wordpress core and will need to be resolved by the wordpress team directly.

For further details on the issue you can go to the link below for our erratas page.
https://toolset.com/errata/visual-tab-of-wysiwyg-fields-may-not-initialize-correctly-appear-not-to-save-data/

Thanks,
Shane