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[Resolved] WYSIWYG Custom Field Visual Editor Not Saving

This support ticket is created 2 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 2 replies, has 2 voices.

Last updated by darrenB 2 years, 6 months ago.

Assisted by: Minesh.

Author
Posts
#2195657
Screen Shot 2021-10-14 at 8.18.51 pm.png

I am trying to:
Save a post update. When you have the visual editor is active the post content doesn't save. However if you switch to the plain text tab, the post saves just fine.

Link to a page where the issue can be seen:
hidden link

I expected to see:
Saved post data

Instead, I got:
Nothing

#2195721

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Our developers are aware of issues that appeared on WYSIWYG editors after WP 5.8. We fixed a bug in Types 3.4.14, but we are still working on some cases. This bug appears for post types that do not activate the Editor option.

As a workaround, please enable the default editor on your post type and let us know if it fixes the issue.

Edit your post type from Toolset => Post types => Edit your post type and enable the Editor.
Check this screenshot hidden link

More info: https://toolset.com/errata/content-of-wysiwyg-field-lost-when-updating-posts/

#2196253

The workaround fixed the issue thank you. I'll just let the client know to ignore the default editor for that specific post type.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.