[Resolved] Wysiswyg custom field seems to not working in my install

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[dominiqueM-3]

Tell us what you are trying to do?

Hello,
In a field group created for a custom post type, I've added a wysiswyg field.
When trying to edit a new post I can't type anything in this field.
What could be wrong?
Thank you

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Dominique,

Is this a new install ?

If not then it could be caused by a plugin conflict throwing a javascript error in your sites console.

In such a case I would recommend that you temporarily disable all the non-toolset plugins and try again.

Thanks,
Shane

[dominiqueM-3]

Hi Shane,

Thank you for your reply.
I can't see any error in my console.

It seems that Wysiwyg field is not working well in Firefox.
I could reproduce the issue in the the Gym and Trainers Toolset demo site.

But in Google Chrome it is OK.

Regards

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Dominique,

Can you provide me with access to the site that you were able to reproduce the issue on so that I can have a look ?

I've enabled the private fields for your next response.

Thanks,
Shane

[dominiqueM-3]

Hi Shane,

For now, I am working locally (Windows 10 with Laragon AMP).

But I made a Duplicator archive which you can download here: hidden link

Greetings

[dominiqueM-3]

Shane,

I forgot to give you the credentials created so that you can log into the WP Admin:
Connection: Shane
Password:

(T5e * tTQLt (zmG4t (3o # hXKq

Regards

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Dominique,

Thank you for the information. I managed to replicate it as well and sent a copy to our 2nd tier support for further checks.

For now the only acceptable way to work in firefox is to use the editor in the Text mode.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Dominique,

It turns our that this is a known issue and we have n errata page for it at the link below.
https://toolset.com/errata/visual-tab-of-wysiwyg-field-doesnt-work-in-firefox/

Unfortunately as the errata states this is not something we can fix as it is an issue with the wordpress core itself.

Thanks,
Shane

[dominiqueM-3]

Hi Shane,

Thank you for your reply.
OK, it looks like we have to wait for a next WordPress update.

Regards

[dominiqueM-3]

My issue is resolved now. Thank you!

[Jamal Supporter Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+00:00)]

Hello there! I just want to let you know that this issue has been resolved in the latest updates. We encourage you to update your website after taking a full backup. Please open a new ticket if you need any further assitance.