Wysiswyg custom field seems to not working in my install

This thread is resolved. Here is a description of the problem and solution.

Problem:

The problem here is that the user's WYSIWYG field is not working when viewed on Firefox.

Solution:

Unfortunately this is a known issue that can't be solved on our end. For further details you can check the errata page below.

https://toolset.com/errata/visual-tab-of-wysiwyg-field-doesnt-work-in-firefox/

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 6.99 hours from now. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 10 replies, has 3 voices.

Last updated by Jamal 3 years, 2 months ago.

Assisted by: Shane.

Author

Posts

June 25, 2021 at 5:53 pm #2099437

dominiqueM-3

Tell us what you are trying to do?

Hello,
In a field group created for a custom post type, I've added a wysiswyg field.
When trying to edit a new post I can't type anything in this field.
What could be wrong?
Thank you

June 25, 2021 at 7:28 pm #2099543

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dominique,

Is this a new install ?

If not then it could be caused by a plugin conflict throwing a javascript error in your sites console.

In such a case I would recommend that you temporarily disable all the non-toolset plugins and try again.

Thanks,
Shane

June 25, 2021 at 7:56 pm #2099557

dominiqueM-3

Hi Shane,

Thank you for your reply.
I can't see any error in my console.

It seems that Wysiwyg field is not working well in Firefox.
I could reproduce the issue in the the Gym and Trainers Toolset demo site.

But in Google Chrome it is OK.

Regards

June 25, 2021 at 9:01 pm #2099577

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dominique,

Can you provide me with access to the site that you were able to reproduce the issue on so that I can have a look ?

I've enabled the private fields for your next response.

Thanks,
Shane

June 28, 2021 at 7:30 am #2101059

dominiqueM-3

Hi Shane,

For now, I am working locally (Windows 10 with Laragon AMP).

But I made a Duplicator archive which you can download here: hidden link

Greetings

June 28, 2021 at 7:33 am #2101061

dominiqueM-3

Shane,

I forgot to give you the credentials created so that you can log into the WP Admin:
Connection: Shane
Password:

(T5e * tTQLt (zmG4t (3o # hXKq

Regards

June 28, 2021 at 9:22 pm #2101727

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dominique,

Thank you for the information. I managed to replicate it as well and sent a copy to our 2nd tier support for further checks.

For now the only acceptable way to work in firefox is to use the editor in the Text mode.

Thanks,
Shane

June 29, 2021 at 12:16 am #2101769

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dominique,

It turns our that this is a known issue and we have n errata page for it at the link below.
https://toolset.com/errata/visual-tab-of-wysiwyg-field-doesnt-work-in-firefox/

Unfortunately as the errata states this is not something we can fix as it is an issue with the wordpress core itself.

Thanks,
Shane

June 29, 2021 at 7:17 am #2101963

dominiqueM-3

Hi Shane,

Thank you for your reply.
OK, it looks like we have to wait for a next WordPress update.

Regards

June 29, 2021 at 7:18 am #2101965

dominiqueM-3

My issue is resolved now. Thank you!

August 28, 2021 at 1:05 pm #2154315

Jamal

Hello there! I just want to let you know that this issue has been resolved in the latest updates. We encourage you to update your website after taking a full backup. Please open a new ticket if you need any further assitance.