[Resolved] wpv-forgot-password-form stopped working (WooCommerce issue?)

[Author]

Posts

[jeroenD-4]

I am trying to: Reset my password using the forgot password form

Link to a page where the issue can be seen: hidden link

I expected to see: An email in my inbox containing a link where I can reset my password

Instead, I got: Nothing. Nothing in the email logs either (using log emails plugin).

This form was working before but I recently updated to the latest WooCommerce version and read in other (older) threads that there used to be a compatibility issue between views and WooCommerce. It seems the issue is back: no email in inbox and redirect to standard WordPress wp-login.php page.

All other emails work, so it's not a mail server issue.

[Shane]

Hi Jeroen,

Thank you for getting in touch.

I see where you mentioned about woocommerce possibly causing a conflict. Would it be possible to temporarily disable the woocommerce plugin and see if the emails are being sent out?

If this can be confirmed please let me know and we can proceed further.

Thanks,
Shane

[jeroenD-4]

Hello Shane

It seems I was wrong. I have disabled the WooCommerce plugin, yet the issue persists.
In my initial post, I provided credentials for the live website. If you want, I can give you access to the development site so there is no harm in trying out a few things.

[Shane]

Hi Jeroen,

Yes please provide the access credentials for the development site.

Thanks,
Shane

[Shane]

Hi Jeroen,

Thank you for the credentials, however I tried to log in and the credentials don't seem to be working.

Can you check on them and let me know.

Thanks,
Shane

[jeroenD-4]

Hello Shane

I've updated the credentials.

[Shane]

Hi Jeroen,

I tried the credentials again and i dont seem to be able to get in. See Screenshot.

If you try to log in with the same credentials are you able to get in ?

Please let me know also send a link to the forget password page so that I can test it out once i'm able to log in.

Thanks,
Shane

[jeroenD-4]

Hello Shane

Last time I updated the credentials in the private message. Please use the new credentials, thank you.

The password forget page is located here: hidden link

[Shane]

Hi Jeroen,

Unfortunately none of the passwords that you've provided in either of the private fields work.

The ones here don't work
https://toolset.com/forums/topic/wpv-forgot-password-form-stopped-working-woocommerce-issue/#post-1915021

I've enabled the private fields once more, can you reset the password and confirm they work before sending them so that I can have a quick look at the forget password.

Looking forward to your response.

Thanks,
Shane

[Shane]

Hi Jeroen,

I'm able to login successfully now. Not sure if this site is the development site but will it be ok to do some testing such as disabling plugins and changing the theme essentially going through the settings ?

Thanks,
Shane

[jeroenD-4]

Hello Shane

Yes, this is the development site. No problem, go right ahead!

[Shane]

Hi Jeroen,

Thank you for the patience.

I managed to log into the site to check on this for you, however im getting an error 500 on the frontend so I'm not able to go through and test the form on the frontend.

Can you check on this and your server logs to see what is causing this error 500 so that I can continue checking on the site. I do suspect a plugin is causing the forget password not to work but I would like to check to verify this.

Thanks,
Shane

[jeroenD-4]

Hello Shane

The error occurs sometimes after deactivating/activating plugins. To fix it, simply resave permalinks.