[Resolved] wpv-forgot-password-form stopped working (WooCommerce issue?)
This support ticket is created 3 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.
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I am trying to: Reset my password using the forgot password form
Link to a page where the issue can be seen: hidden link
I expected to see: An email in my inbox containing a link where I can reset my password
Instead, I got: Nothing. Nothing in the email logs either (using log emails plugin).
This form was working before but I recently updated to the latest WooCommerce version and read in other (older) threads that there used to be a compatibility issue between views and WooCommerce. It seems the issue is back: no email in inbox and redirect to standard WordPress wp-login.php page.
All other emails work, so it's not a mail server issue.
I see where you mentioned about woocommerce possibly causing a conflict. Would it be possible to temporarily disable the woocommerce plugin and see if the emails are being sent out?
If this can be confirmed please let me know and we can proceed further.
It seems I was wrong. I have disabled the WooCommerce plugin, yet the issue persists.
In my initial post, I provided credentials for the live website. If you want, I can give you access to the development site so there is no harm in trying out a few things.
I've enabled the private fields once more, can you reset the password and confirm they work before sending them so that I can have a quick look at the forget password.
I'm able to login successfully now. Not sure if this site is the development site but will it be ok to do some testing such as disabling plugins and changing the theme essentially going through the settings ?
I managed to log into the site to check on this for you, however im getting an error 500 on the frontend so I'm not able to go through and test the form on the frontend.
Can you check on this and your server logs to see what is causing this error 500 so that I can continue checking on the site. I do suspect a plugin is causing the forget password not to work but I would like to check to verify this.
