[Resolved] wpv-add-to-cart-message not diplaying on single product

[Author]

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[pierre-yvesC]

Hi,

Seems it's an old issue which was resolved, but it's still doesn't work on my site.

See this product for example: hidden link

Thx

[Mateus Getulio]

Hello Pierre,

Thanks for contacting us.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Please try to follow these:

- Go to WooCommerce -> Settings -> Products -> Display
- Look for 'Add to cart behavior'
- Uncheck ' Enable AJAX add to cart buttons on archives '

After that please test the cart message again to see if it starts displaying accordingly.

Best,
Mateus

[pierre-yvesC]

Hi Mateus,

Thx for your reply.

The ' Enable AJAX add to cart buttons on archives ' wasn't enable.

I enabled it, with no luck.

I redisabled it, without more luck.

The answer might be else where.

Regards,

Pierre

[Mateus Getulio]

Hello Pierre,

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

I'd also like to ask permission to make a copy/staging version of your site where I can debug this closely without affecting the live site.

I'll make sure to delete this copy as soon as we get this issue fixed.

I'm afraid of debugging directly on the live site and cause issues to your visitors. Also, it is important to test a different setup as part of the troubleshooting.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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Please, let me know if you need any additional details. Have a nice day.

[Mateus Getulio]

Hello Pierre,

Thank you for sharing that information. I debugged this but so far I couldn't find a fix.

I'd like to ask permission to make a copy/staging version of your site where I can continue to debug this closely without affecting the live site. I might need to disable plugins and theme for example.

I'll make sure to delete this copy as soon as we get this issue fixed.

I'm afraid of debugging directly on the live site and cause issues to your visitors. Also, it is important to test a different setup as part of the troubleshooting.

Thank you, please let us know.
Mateus

[pierre-yvesC]

Hi Mateus,

Yes absolutely! Go ahead with duplicating the site!

Many many thx to take the time to work on that.

Regards

[Mateus Getulio]

Hello Pierre,

I debugged it further and noticed that the following line of code in the template was interfering with the shortcode wpv-add-to-cart-message:

 [wpv-conditional if="( '[wpv-post-body]' eq '0' )" evaluate="false"]<h2>Description</h2>[/wpv-conditional] 

To fix, I went ahead and changed the conditional to use a custom function:

The line in the template was changed to:

 <div class="col-sm-8">[wpv-conditional debug="false" if="( wpv_conditional_post_has_content() eq '0' )"]<h2>Description</h2>[/wpv-conditional] 

I added the following check function to the theme's functions.php file:

function wpv_conditional_post_has_content($type, $object) {
    $return = 0;
    if ( $type == 'products' ) {
        if ( empty( $object->post_content ) ) {
            $return = 0;
        } else {
            $return = count($object->post_content);
        }
    }
    return $return;
}

After that I tested it and the 'Description' title is being displayed correctly and so is the added to cart message, can you please test it?

Best,
Mateus

[pierre-yvesC]

Hi, this is perfect!

Amazing job, many thanks!!!