[Resolved] WPBakery editor not loading when editing a content model

[Author]

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[francisS]

I am trying to: open in admin any existing content model built with wpbakery for example :
hidden link

The WPBakery editor doesn't display the content. Console shows this error :
Uncaught TypeError: Cannot read properties of undefined (reading 'show')
at backend_editor.js?ver=4.1.10:67:20
at dispatch (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.0.2:2:43064)
at v.handle (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.0.2:2:41048)
(anonyme) @ backend_editor.js?ver=4.1.10:67
dispatch @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.0.2:2
v.handle @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.0.2:2

Corresponding at :
self.initializeVisualComposerBackendEditor = function() {
$( window ).on( "load", function() {
/* no fullscreen, no vc save button */
jQuery( '#vc_navbar .vc_save-backend, #vc_fullscreen-button' ).remove();

/* show vc editor */
vc.app.show(); // <= this line causes error

Below I give you the access to a copy on a dev site, with exactly the same problem :
hidden link

[Minesh]

Hello. Thank you for contacting the Toolset support.

There is a known issue with WP Bakery page builder and we shared the patch with the following errata page:
- https://toolset.com/errata/can-no-longer-edit-content-templates-with-wp-bakery-page-builder/

Could you please try and apply the patch and let us know if that helps you to resolve the issue.

[francisS]

Hi,

I've installed backend.phtml in wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/user-editors/editor/screen/visual-composer but it doesn't solve the issue.

I've also tryied to replace it in wp-content/plugins/toolset-blocks/vendor/toolset/toolset-common/user-editors/editor/screen/visual-composer with same result.

No matter if it's Toolset blocks or Toolset views that is activated.

There is no more Javascript error in the console but the WPBakery editor content doesn't loead and buttons have no effect.

Sorry...

[Minesh]

I see you are using the plugin "Salient WPBakery Page Builder" but we do not have any official integration with that plugin.

This is the plugin we do have integration with:
https://toolset.com/course-lesson/using-toolset-with-wpbakery-page-builder/

[francisS]

Salient WPBakery Page builder IS just the integration in the Salient theme of standard WPBakery page builder.

So it's THE SAME !!!!

It was working last week...

😉

[francisS]

Salient WPBakery Page builder IS just the integration in the Salient theme of standard WPBakery page builder.

So it's THE SAME !!!!

It was working last week...

😉

[Minesh]

I checked with the 2nd tier support and I can confirm that we only support the canonical version of WP Bakery page builder. Any other version or variation is not supported. You will have to get in touch with your theme support in this regard.

However, just to point out that the errata I shared before:
- https://toolset.com/errata/can-no-longer-edit-content-templates-with-wp-bakery-page-builder/
The file shared as workaround should be applied to ALL Toolset plugins you installed at the path:

toolset-plugin/vendor/toolset/toolset-common/user-editors/editor/screen/visual-composer/

If you already did that, you should skip this information.

[francisS]

After applying patch to all toolset plugins, my issue is resolved now.
That was the solution !

Thank you