WP Views widget is causing critical errors

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Waqar 4 years ago.

Assisted by: Waqar.

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January 2, 2022 at 6:18 am #2256639

kaleeR-3

Screenshot 2022-01-02 at 00-17-20 Widgets ‹ EIP Gaming — WordPress.png

Screenshot 2022-01-02 at 00-17-00 WordPress › Error.png

I am trying to: Access widgets/customizer

Link to a page where the issue can be seen: hidden link

I expected to see:

Instead, I got:

January 3, 2022 at 4:54 am #2257107

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

From your website's debug information, I noticed that the Elementor plugin is active too.

We've recently identified and escalated this issue where the "Customize" screen shows the error when Toolset and the Elementor plugins are active.

A fix for this will be included in the next batch of Toolset plugin updates, and for now, you'll find the patch and instructions to fix this at:
https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

I hope this helps and please let me know in case the issue persists, even after applying the patch.

regards,
Waqar

January 9, 2022 at 5:55 am #2261971

kaleeR-3

I just tested using the view.php on the staging site and it didn't resolve the error.

January 10, 2022 at 3:08 pm #2262815

Waqar

Thanks for writing back.

Have you replaced the patch file only in the Toolset Types plugin? If yes, I'll recommend also replacing it in the Toolset Forms plugin.
( this is a common file so it can be loaded from other Toolset plugins as well )

Note: The error log will show the exact path of the file that is resulting in the error.

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