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[Resolved] WP Engine does not permit Duplicator plugin. How to provide this info on ticket?

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by joe-enteleos 6 years, 2 months ago.

Assisted by: Waqar.

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#1135405

In opening a "Something is not doing what I expect it to" ticket, we are required to provide a link to a Duplicator installer and archive file zip. My host, WP Engine, does not allow Duplicator. Is there an alternative you can recommend? For example, All in One WP Migration is supported by WP Engine.

#1135892

Hi Joe,

Thanks for asking! I'd be happy to help.

Your observation is correct and on some hosts, the "Duplicator" plugin doesn't work.

In such cases, the "All-in-One WP Migration" plugin is our recommended alternative.

You can upload the zip file of the backup created through it and mention in the ticket that it is from the "All-in-One WP Migration" plugin and not the "Duplicator".

regards,
Waqar

#1136148

My issue is resolved now. Thank you!