Wordpress site is showing errors and whitescreen since toolset installation

This support ticket is created 2 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 4 replies, has 3 voices.

Last updated by Waqar 2 years, 5 months ago.

Assisted by: Waqar.

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November 30, 2022 at 4:14 am #2506469

eduardG

Since installing toolset my wordpress site faces some issues.
sometimes when I change settings I get a 500 error. When I reload the page after a few seconds the site is working again.
I figured out that this occures most of the time when I change some settings or ad a new product.
I had no problems like that before installing the toolset plugins.

Here is a screenshot of my devtools console showing some errors

How can I fix this?

November 30, 2022 at 7:20 am #2506551

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi there

If you see 500 errors in the browser network requests, that means that fatal errors occur on the server, and details of these should be in the logs, which should help identify the problem.

If you haven't already, turn on the debug log by editing your wp-config.php file and change the line with WP_DEBUG like so:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DISABLE_FATAL_ERROR_HANDLER',true);

That will create a debug.log file in your /wp-content/ directory which you can examine in any text editor. Try visiting the same page where you observe the problem and then inspect the log.

What does it show?

The other thing you can do to help locate the issue is to see if it arises from a conflict with some other plugin (or your theme).

Check whether the issue persists in a minimal version of your site (i.e. with all non-Toolset plugins disabled, and with a default theme such as twentytwentyone).

(If you have a staging server available, you'll want to try it there.)

If the problem disappears then it should be possible to determine the source of the conflict by a process of elimination.

Let us know what you find.

November 30, 2022 at 2:32 pm #2506751

eduardG

The following errors are from my debug file:

[30-Nov-2022 14:19:11 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 1900544 bytes) in /www/htdocs/w0179d02/shishahilfe.de/wp-includes/template.php on line 785
[30-Nov-2022 14:19:11 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 1900544 bytes) in /www/htdocs/w0179d02/shishahilfe.de/wp-content/plugins/nextend-smart-slider3-pro/Nextend/Autoloader.php on line 194
[30-Nov-2022 14:19:11 UTC] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
[30-Nov-2022 14:19:32 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 1900544 bytes) in /www/htdocs/w0179d02/shishahilfe.de/wp-content/plugins/age-gate/vendor/composer/ClassLoader.php on line 571
[30-Nov-2022 14:19:32 UTC] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
[30-Nov-2022 14:20:40 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 1900544 bytes) in /www/htdocs/w0179d02/shishahilfe.de/wp-content/plugins/age-gate/vendor/composer/ClassLoader.php on line 571
[30-Nov-2022 14:20:40 UTC] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
[30-Nov-2022 14:21:50 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 1900544 bytes) in /www/htdocs/w0179d02/shishahilfe.de/wp-content/plugins/toolset-blocks/inc/ct-editor/ct-editor.php on line 51
[30-Nov-2022 14:21:50 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 1900544 bytes) in /www/htdocs/w0179d02/shishahilfe.de/wp-content/plugins/mailpoet/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler.php on line 91
[30-Nov-2022 14:25:01 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /www/htdocs/w0179d02/shishahilfe.de/wp-content/plugins/woocommerce/src/Internal/Traits/AccessiblePrivateMethods.php on line 158
[30-Nov-2022 14:25:01 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /www/htdocs/w0179d02/shishahilfe.de/wp-content/plugins/woocommerce/src/Internal/Traits/AccessiblePrivateMethods.php on line 158
[30-Nov-2022 14:25:17 UTC] PHP Deprecated: Die Funktion is_admin_page ist seit Version 6.3 veraltet! Verwende stattdessen \Automattic\WooCommerce\Admin\PageController::is_admin_page(). in /www/htdocs/w0179d02/shishahilfe.de/wp-includes/functions.php on line 5383
[30-Nov-2022 14:25:20 UTC] PHP Notice: Die Funktion register_rest_route wurde fehlerhaft aufgerufen. Der Definition der REST-API-Route für

tlpxxIdentitaetsCheck/apiCheck/(?P<id>.*)

fehlt das erforderliche Argument

permission_callback