Tell us what you are trying to do?
I developed my website on GoDaddy - everything was working fine. I have migrated it to A2 Hosting and it now shows fatal error. This is the message I received from A2 Hosting team:
"The domain is reporting the following error:
Warning: require_once(/var/www/vhosts/myfavouriteescapes.com/httpdocs/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/utility/dialogs/toolset.dialog-boxes.class.php): failed to open stream: No such file or directory in /var/www/vhosts/myfavouriteescapes.com/httpdocs/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/bootstrap.php on line 460
Fatal error: require_once(): Failed opening required '/var/www/vhosts/myfavouriteescapes.com/httpdocs/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/utility/dialogs/toolset.dialog-boxes.class.php' (include_path='.:/opt/alt/php71/usr/share/pear') in /var/www/vhosts/myfavouriteescapes.com/httpdocs/wp-content/plugins/cred-frontend-editor/vendor/toolset/toolset-common/bootstrap.php on line 460
I have tried switching the PHP version, but it didn't help. I would recommend you to check this plugin error with the help of a developer and update us if you need to modify anything on the server side."
What is the link to your site?
hidden link (A2 Hosting)
(it used to be hidden link when on GoDaddy)
Hi,
Thank you for contacting us and I'd be happy to assist.
A warning/error message like this suggests that some of the files in the Toolset Forms plugin directory are either missing, corrupted, or blocked by the server.
I'll recommend making sure that the WordPress, active theme, and all plugins are updated to their latest versions and then re-install the Toolset Forms plugin, by downloading the fresh copy, from the downloads page.
( ref: https://toolset.com/account/downloads/ )
I hope this helps and please let me know how it goes.
regards,
Waqar
Thanks, Waqar.
I've re-installed Toolset form. Then I got the following warning/error message:
Warning: require_once(/var/www/vhosts/myfavouriteescapes.com/httpdocs/wp-content/plugins/layouts/vendor/toolset/toolset-common/utility/dialogs/toolset.dialog-boxes.class.php): failed to open stream: No such file or directory in /var/www/vhosts/myfavouriteescapes.com/httpdocs/wp-content/plugins/layouts/ddl-loader.php on line 107
Fatal error: require_once(): Failed opening required '/var/www/vhosts/myfavouriteescapes.com/httpdocs/wp-content/plugins/layouts/vendor/toolset/toolset-common/utility/dialogs/toolset.dialog-boxes.class.php' (include_path='.:/opt/alt/php70/usr/share/pear') in /var/www/vhosts/myfavouriteescapes.com/httpdocs/wp-content/plugins/layouts/ddl-loader.php on line 107
So I've also re-installed Toolset Layouts and Toolset Blocks. Now the website shows a 503 Service Unavailable error.
Could the errors come from the key? I had a key for the initial hosting (hidden link) and generated a new one for the new URL (hidden link). But as I cannot access my WordPress admin area, I haven't been able to enter the new key.
I also hope re-installing the plugins via FTP will not delete the work I've done on the website using the plugins? (all the maps, custom fields etc.)
I've logged into the initial hosting (hidden link) - where the website is working. The Toolset plugins have indeed updates available; it was bad timing for my migration. But I cannot update the plugins on this site (maybe because my key has changed?).
Cheers
Thanks for sharing the update.
As you're seeing errors for more than one plugins, it suggests that not all data and files were carried over during the migration.
Can you please share some information about what migration method did you use? We officially use and recommend these two plugins for migrations:
https://wordpress.org/plugins/duplicator/
https://wordpress.org/plugins/all-in-one-wp-migration/
Even if your website has no or incorrect Toolset site key, it shouldn't result in the 503 error. It is a very generic error and can be caused by a number of reasons as explained here:
hidden link
hidden link
As the same website is working correctly at the old host, it is likely due to the incomplete migration or new server's configuration. Please make sure that your new server meets the Toolset's requirements:
https://toolset.com/toolset-requirements/
Important note: PHP 8 is currently not supported due to some incompatibilities. We’re working on fixing them and in the meantime, please make sure to stay with PHP 7.
