Woocommerce "My Account" screens blank

This support ticket is created 6 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Toolset Starter Theme, Using Toolset Starter

This topic contains 3 replies, has 2 voices.

Last updated by chrisH-10 6 years, 11 months ago.

Assisted by: Luo Yang.

Author

Posts

January 1, 2018 at 7:15 pm #602462

chrisH-10

I am trying to:
View My account endpoints for Woocommerce (orders, view-order, downloads, edit-account, edit-address, payment-methods, lost-password, customer-logout, members-area)

Link to a page where the issue can be seen:
hidden link (blank, white page)

I expected to see:
The Woocommerce edit account page.

Instead, I got:
White screen.

January 1, 2018 at 8:34 pm #602469

chrisH-10

Just a note that the works just fine when I switch to the 2017 theme.

January 2, 2018 at 6:34 am #602509

Luo Yang

Dear Chris,

As you mentioned above:
works just fine when I switch to the 2017 theme

So it should be a compatibility problem with the your theme, in case in case there is any other compatibility problem in your website, please try this:
1) deactivate other plugins and switch to original Toolset Starter theme, and test again
2) If the problem still persists, please provide a database dump file (ZIP file) of your website in below private detail box, I need to test and debug it in my localhost, thanks

January 2, 2018 at 5:09 pm #602722

chrisH-10

The WooCommerce docs were a bit confusing (to me).

I created a page with the woocommerce shortcode [woocommerce_my_account] and assigned a layout et viola we're in business (literally).