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[Resolved] won't display

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This support ticket is created 8 years ago. There's a good chance that you are reading advice that it now obsolete.
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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by Shane 8 years ago.

Assisted by: Shane.

Author
Posts
#452432
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I am trying to: display a field called User Status from my User Field Group User Details

I visited this URL:hidden link
(this field needs to show up right at the bottom - below Role dropdown

I expected to see: I expected to see the User Status radio button

Instead, I got: nothing

#452447

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kathy,

Thank you for contacting our support forum.

Does the radio button show up when you create the user ?

I see that you restricted the custom field to only be available on Admins and Salespersons.

Thanks,
Shane

#452451
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When I have save the user, then the field sill display
(see screenshots).

And yes I have restricted to Administrators and Salespersons
as that is the only 2 types I'm working with for my customer.

#452671

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kathy,

Would you mind providing me with admin access to the website so that I can have a further look ?

The private fields will be enabled for your next response.

Thanks,
Shane

#452776

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kathy,

I created a new user and the field showed up after the user was created.

So you will need to create the user first and then the field will show up.

Thanks,
Shane

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