Why are plugin updates not coming though to my site? It shows it is connected

This thread is resolved. Here is a description of the problem and solution.

Problem:

The customer’s site appeared to be connected to Toolset, but plugin updates were not showing on the website.

Solution:

The recommended fix was to manually update the Toolset plugins first, then refresh the site registration by unregistering and registering the site again from the Commercial tab using a newly generated site key. This ensures the site connection is current and allows updates to come through correctly.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 1 reply, has 1 voice.

Last updated by Christopher Amirian 1 week, 3 days ago.

Assisted by: Christopher Amirian.

Author

Posts

July 4, 2026 at 11:29 pm #2867532

korieF

Tell us what you are trying to do? update plugins

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site? hidden link

July 5, 2026 at 6:59 am #2867546

Christopher Amirian

Supporter

Languages: English (English )

Hi,

Welcome to Toolset support. As I do not have access to the debug information, I am not sure which version you used.

For noew please do the manual update below:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Make sure you are signed in toolset.com.
- Go to https://toolset.com/account/downloads/
- Click the "Download Toolset manually" link to show the rest of the plugins on the page.
- Download the latest version of Toolset plugins.
- Install them manually like any other plugin.

After that, please do as follows to make sure the site key that is generated is up to date:

- Make sure that you are logged in toolset.com.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister Toolset" link. (Your translations will be safe)
- Click the "Register Toolset" at the right section of the screen.
- Click the "Get a key for this site" link.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box.
- Click the "OK" button.

Thanks.