[Resolved] Where to input the Site Key?

[Author]

Posts

[Brandon]

I am trying to:

Register Views and Layouts with a new site key.

I visited this URL:

/wp-admin/plugins.php I see, "You need to have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key."

Then I click on the link: /wp-admin/plugin-install.php?tab=commercial

I expected to see:

A place to input my Site Key.

Instead, I got:

The WordPress Plugin directory.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Brandon,

Thank you for contacting our support forum.

Would you mind providing me with admin access to the website so that I can check on this for you ?

Also could you provide me with a copy of the site key so that I can try it on your website.

The private fields will be enabled for your next response.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Brandon,

I tried accessing login page but I got a 404.

Could you check on this and let me know.

Thanks,
Shane

[Brandon]

Aw shoot... the site is on a development IP.

Here is what I see:

hidden link

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Brandon,

What you can do is go to Plugins -> Add New and then click on the commercial tab.

From this screen you should be able to add your site key.

Please let me know if this helps.

Thanks,
Shane

[Brandon]

There is not a commercial tab:

hidden link

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Brandon,

I'm not sure whats happening, but is there a way for me to gain access to the backend ?

Please let me know.

Thanks,
Shane

[Brandon]

You can change your HOST file, and add the following line:

104.131.12.42 hidden link

Please enable private fields, for the new password.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Brandon,

I've enabled the private fields.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Brandon,

Thank you for the credentials,

I was able to access the website with this.

Would you mind removing our toolset plugins and downloading a fresh copy and install it again?

Not sure why its not pointing to the right page to register the plugin.

Thanks,
Shane

[Brandon]

OK, I tried that, and it made no difference.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Brandon,

In this case I would like to have a duplicator of your website so I can perform some more advanced debugging steps.

To provide me with a copy of your website please see the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane