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[Resolved] When using shortcode to display a view inside builder, I get "no items found"

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 10 replies, has 3 voices.

Last updated by Minesh 5 years, 11 months ago.

Assisted by: Minesh.

Author
Posts
#1148145

I am trying to display a view inside a divi section, but for some reason it displays "no items found"

for a test I inserted the shortcode into a test section at the top of the page, and it displays correctly, but for some reason another section displays "no items found"

I'm inserting them both exactly the same way, the only difference is that's a different section.

hidden link see example.

all latest versions of all plugins, i have most every other plugin disabled, as it's my testing site.

this is a very basic view, just displays title, no filters. etc. just a loop of post types titles.

#1148156

From what I can see there may be some sort of conflict with the Tribe modern events calendar.

Any section after the embedded events calendar displays "no items found" anything "before" the MEC calendar seem to display just fine.

as you can see from this test page.

hidden link

any block that is placed before MEC works fine, anything after Nada.

#1149153

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - we have few known issues with events calendar plugin and this again looks like compatibility issue but to ensure that I need access details to confirm it.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#1149868

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - the shared wp-admin access details are not working. Could you please share working wp-admin access details.

I have set the next reply to private which means only you and I have access to it.

#1150609

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - I see the issue. It looks like [tribe_events] shortcode hijack the view's query. I need duplicator package so that I can share with our next level support and they will debug further in order to find the cause of the issue.

Could you please send me duplicator package of your site:
=> https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.

#1151280

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - please send me code and database zip file and I will try to install it.

I have set the next reply to private which means only you and I have access to it.

#1151726

Hi,

Minesh is on vacation, you will get answer in next working day, it should be Monday too.

#1152966

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - I need duplicator copy of your site so that will help me to escalate this issue.

Could you please send me duplicator package of your site:
=> https://toolset.com/faq/provide-supporters-copy-site/

#1156271

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - thank you for sharing file on google drive but unfortunately, I do not have access to download the file you shared. Could you please grant me access so that I can download the duplicator file you shared.

#1156448

access granted 🙂

#1157706

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - I see you are sending me wp-admin zip and the filesize is too big 1.5 (GB).

Could you please send me duplicator copy of your site and exclude the "uploads" folder. Is that possible for you?

Could you please send me duplicator package of your site - please send me duplicator zip and installer file:
=> https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.