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[Resolved] When tool set types are enabled – WP Bakery stops working

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 8 replies, has 2 voices.

Last updated by Christian Cox 6 years, 1 month ago.

Assisted by: Christian Cox.

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#1128992

Hi

Issues withe WP bakery and toolset again i have created a ticket ... but was on holiday and the ticket was closed so i have to go through this whole thing again to report it.

When tool set types are enabled - WP Bakery stops working i have disabled all the plugins and its it this one that effects it.

like i said i have all ready reported it and i have the duplicator files ready

#1129261

Hi, I will activate private reply fields here so you can share the Duplicator clone.

#1129285
#1129302

Okay unfortunately the problem here is a conflict between the Jupiter theme, their custom implementation of WPBakery, and Toolset. We have tried on multiple occasions to contact the theme developers to collaborate on a solution to these compatibility issues, but so far we have not had any feedback. There are several open tickets in our internal queue about these compatibility issues. As one of their customers, I encourage you to reach out to their authors and let them know we have attempted to contact them but received no feedback. At this point we have done all we can until we get in touch with their developers.

#1129654

I have forwarded to them and advise you need to speak to them who do they contact can i have some contact details please

Thanks

Wayne

#1129692

Reply from the Jupiterv6

"Probably one Grid Builder and Toolset both are adding one similar library and it cause such conflict. One of them should be deactivated"​

#1129976

Probably one Grid Builder and Toolset both are adding one similar library and it cause such conflict. One of them should be deactivated
Our developers need to discuss this in much greater detail with their developers. Here's a link with a contact form the authors can use to start a dialog with us: https://toolset.com/documentation/beyond-pages-program/

#1131484

Yes i have asked them to fill it out and they have done soo but they have not had any reply...

#1131515

Okay thank you, I have passed your information along to our compatibility team.

#1162404

My colleagues report this should be solved in the latest release of the Jupiter theme. Please update to the latest versions of all Toolset plugins and Jupiter requirements, and let me know if the problem is not completely resolved.