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[Resolved] When clicking on custum field directly HTML and not visual editor comes up

This support ticket is created 4 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 7 replies, has 2 voices.

Last updated by dirkV-2 4 years, 4 months ago.

Assisted by: Shane.

Author
Posts
#1739391
editing-custom-fields.png

Tell us what you are trying to do?
When working on a template for a custom post type, I cannot select properly a block and when clicking on a block HTML with shortcode appears in stead of visual editor. So I also cannot drag a block and drag it into a container

Is there any documentation that you are following?
In attachment a screenshot

Is there a similar example that we can see?

What is the link to your site?
I'm working on MAMP now

#1739665

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dirk,

Thank you for getting in touch.

This one seems quite strange.

Can you temporarily disable all the non-toolset plugins and try again to see if the issue still remains ?

Once you've done this please let me know the results.

Thanks,
Shane

#1739717
no handle to drag and drop.png

Hello Shane,

I tried deactivating all other plugins, but it's not that...
I have the impression that it started when I update WordPress to the latest version 5.5...
When I want to edit a field in the template with Toolset the Block navigator also constantly selects the Toolset containing container that I used to have more control over the global layout of the template. When I sometimes manage to select a field there are no handles to drag and drop (attachment)

#1739871

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dirk,

Can you re-enable all the plugins and allow me to have access to the site through the backend?

This way I can check the page itself to see if I can find anything. Please also send me a link to the backend page where I can see the issue.

Thanks,
Shane

#1742149

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Dirk,

I see the issue, it seems that the block itself is corrupted.

What I would recommend that you do is to delete this section of the column and remake it entirely.

If after you've re-made this left column please let me know.

Thanks,
Shane

#1742227

Hello Shane,
thanks for the help. I did remove the left column of the grid. But I'm still having difficulties in working with the Toolset design interface. For example, when I want to select a field in the layout and change the order or want to drag it to another place, I cannot do this. Can you see it is still corrupted somehow. Or should I resatrt building this custom template from scratch?
Thanks

#1742281

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screenshot 2020-08-17 at 10.34.20 AM.png

Hi Dirk,

This is because of the new changes that wordpress made to their Block editor. You no longer have the option to manually drag the blocks but they have implemented some directional buttons to move the block elements. See Screenshot

By clicking the up or down arrows you can change the position of the block.

Also apart from that field with the issue i'm not seeing any other issue with the layout up front.

Thanks,
Shane

#1742301

My issue is resolved now. Thank you!