[Resolved] What is the difference between the two?

[Author]

Posts

[kimJ-2]

Hi,

I found that AJAX error.

Please see the attached Video.

in "Want" video,

View-output does not disappear when I choose Custom search.

BUT,

in "NoWant"video,

View-output does disappear after selecting Custom search.

Both have the same settings, but different results.

Let me know if I am mistaken or make a mistake.

I have tried many times, but "NoWant" does not change to "Want".

I don't know how make private reply.

Please check the error.

thx!

---

wait, how can I upload video in this reply?

only image?

[Jamal Supporter Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00)]

Hello and thank you for contacting the Toolset support.

You won't be able to upload a video to our website. Instead, upload it to an online service such as Google Drive or DropBox and share its URL here.

I might also need to get access to your website to check this closely. If you would agree, your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **

[Jamal Supporter Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00)]

Thank you for sharing the credentials and the two pages. But, I am sorry, I still do not understand what is the issue.
Can you add the video link or explain in steps, such as:
1. I go to xxx
2. I do xxx
3. I expect to have xxx
4. Instead, I get xxx

[kimJ-2]

Thx, Mr.Jamal.

I upload video on my instagram.

hidden link

First video post is showing issue what I said.

Second video post is showing the page that has AJAX what I want.

Thx Mr.Jamal.

[Jamal Supporter Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00)]

Thank you for sharing the videos, but, unfortunately, it is still not enough for me to understand, maybe because of the language barrier. Can you explain in this way:
1. I go to xxx
2. I do xxx
3. I expect to have xxx
4. Instead, I get xxx

[kimJ-2]

Thx Mr.Jamal.

1. I go to hidden link

2. I do select any check box for searching

3. I expect that "Only View(custom search output) is loading "
But in reality, Search-field and View(custom search output) disappear together and then appear.

4. I'm setting both "Custom Search Page"(hidden link and hidden link)
the same.
However, the results shown are different. (please watch second video on my instagram)
I want that The issue page(wrong page, hidden link) is working like hidden link

Thx Mr.Jamal

[Jamal Supporter Languages: English (English ) French (Français ) Timezone: Africa/Casablanca (GMT+01:00)]

Thank you very much Kim!

I understand that you do not want the white screen while an AJAX call is in progress, right?

It seems that the working page has two views, one of them has a white screen and the other does not. The one working is the view that does not have a white screen. Frankly, I was not able to find the origin of it, but as a workaround, I added this custom Javascript code to the view and it fixed the issue.

jQuery(function($){
  $('.wpv-custom-search-loading-overlay').css('background', 'none')
})

I hope that is what you are looking for. Let me know if you have any questions.

[kimJ-2]

My issue is resolved now. Thank you!