We have users hitting the site and intermittently returning blank forms

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Views, Views plugin

This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 6 years, 9 months ago.

Assisted by: Luo Yang.

Author

Posts

January 29, 2018 at 1:29 pm #610698

lukeM-7

We have a membership site which was developed by a Toolset guy but we ended up moving on for a few reasons.
I am taking much of the day to day admin but I don't really know too much about Toolset yet.
The issue is we have had users flag that either they cant complete checkout or the site doesnt display the page correctly. Initially we thought this was only android users in the facebook browser but its also affecting users on Windows using Chrome. I am trying to find out more, but we defiantly have an issue which is costing us lost business so we need to get it resolved.
I can facilitate any access needed to check or run debugs.

January 30, 2018 at 6:08 am #610951

Luo Yang

Dear Luke,

The problem you mentioned above is abnormal, please check these:
1) You are using the latest version of Toolset plugin, you can download them here:
https://toolset.com/account/downloads/

2) deactivate other plugins and switch to wordpress default theme, and test again

3) Enable PHP debug mode, copy and paste the debug logs here
PHP Debugging
In case you think that Types or Views are doing something wrong (what we call a bug), you should enable PHP error logging. Again, edit your wp-config.php file and add the following:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
This will produce a file called ‘error_log.txt’ in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, user www-data).
https://toolset.com/documentation/user-guides/debugging-types-and-views/

4) If the problem still persists, please provide a database dump file (ZIP file) of your website in below private detail box, I need to test and debug it in my localhost, thanks