We could not connect to the Google Maps autocomplete service, but you can add an

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 5 years, 8 months ago.

Assisted by: Christian Cox.

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March 14, 2019 at 7:00 pm #1214389

camila

trying to add the add the address and the following appear:

We could not connect to the Google Maps autocomplete service, but you can add an address manually.

March 14, 2019 at 7:31 pm #1214400

Christian Cox

Hi, can you try these troubleshooting steps first?
- Go to Toolset > Settings > Maps and make sure your API key is entered correctly. Click "Check API" to confirm the API key is valid.
- Clear your browser cache, refresh the page and try again.
- Temporarily switch to a default theme like Twenty Nineteen and test again.
- Open the browser console and refresh the page. Test again, and watch for any JavaScript errors that appear.

Let me know the results of this test and we can go from there.