[Resolved] We are really struggling with Relevanssi.

[Author]

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[maxfieldB]

Tell us what you are trying to do?
Hello, we are trying to use the relevancy software on our site, hidden link however no matter what we do, Relevannsi will not recognize our fires. There are always "zero" fires returned. Even though relevannsi does worth with other content areas of our site.

Is there any documentation that you are following?
Only unofficial online documentation.

Is there a similar example that we can see?
Just the normal search functionality such as Google, etc.

What is the link to your site?
hidden link

[Mateus Getulio]

Hello, please navigate to wp-admin > Settings > Relevanssi > Indexing tab and ensure that this post type is included in the index and not "excluded from search." Next, go to the Searching tab and check the "Keyword matching" settings. Make sure it is set to "Partial words." The option "Partial words if no hits for whole words" will not work if any results match the whole word.

If needed, rebuild the index and test again. Let me know if the issue persists.

[maxfieldB]

Hello Mateus,

Thank you so much for your help. I followed your instructions. I can now see the "index count" etc, but strangely no matter what we type in, there is ALWAYS zero results. I just can't seem to figure it out. Attaching photo. This would be a huge feature for our users so we're really pushing for it.

[Mateus Getulio]

Hi,

Thank you for following those steps.

To suggest the best way to fix this, I'll need to see how this search is set up in the admin area.

Can you please share temporary admin login details along with a link to a page where this search can be seen?

Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.

regards,
Mateus

[Mateus Getulio]

Hello there,

I checked it and it looks like the issue was that your theme was filtering the post types to be displayed with the default search widget.

It was set up to only display results of the post types pages and posts.

To fix it I went to Appearances > Themes Settings > Layout Settings > Search Content and excluded the items in the filter, so that all CPTs can be displayed.

Now I'm able to see the results now when searching for them.

Can you please test it again to confirm it is working?

Thank you,
Mateus

[maxfieldB]

This is so helpful! Absolutely fantastic, thanks so much!

One question. Do you know how we can style the search results. For example wanting to put more information or custom fields?

Thanks!
Max

[Mateus Getulio]

Hi Max,

The wordpress default search page is actually an archive. In order to customize it you will need to create a custom archive at Toolset -> WordPress Archives and then select Search Results. See Screenshot

Then you'll be able to customize it like a regular view.

Please let me know if this helps.
Thanks,
Mateus